Frequently Asked Questions
How much is the Party Package on Timezone and what will I get?
The price of the Party package is IDR 200,000 / child including VAT.
The Party package consists of:
- Dedicated Party Host to organize the FUN
- 1,5 hours time play at arcade
- 45 mins Party Space
- Lanyard & PowerCard for Birthday Child and Party Member
- 300 Power Ticket for Party Member
- 900 Power Ticket for Birthday Child
- Decoration by Timezone
- Bumper Cars
Is there a minimum number of children to book a birthday party?
Yes, Party package reservations can be made with a minimum of 10 children including birthday child.
Can I use the Party Room?
Party room is one of the essential elements in creating an exciting and unforgettable Party experience, hence the Party package in Timezone includes the use of a Party Room for 45 minutes.
Is the Party Room exclusive to my Party?
Depending on the number of Party participants you are organizing, there is a possibility that you will share the Party Room with other parties. Party Room will be exclusive if the number of Party participants is at least 30 children.
Can I use the Party Room before the Party starts to prepare for the Party?
The Party Room is always prepared by our Party Host before the Party starts to ensure the Party runs smoothly.
Can I have an additional time to use the Party Room?
According to the Party package, the Party Room can be used for 45 minutes after the children have played in the Arcade. To create a smooth transition between parties, the use of the Party Room is in accordance with the Party package.
Is a deposit required when booking a Party?
A deposit of IDR 1,000,000 is required when booking the Party and settlement on the D-day before the Party start is paid directly to the Timezone cashier.
I have already placed an order. What to do next?
The Party Coordinator will contact you to confirm the final number of guests attending.
Can I cancel a Party order?
You should not cancel a Party order because the deposit you paid is non-refundable.
Can I bring a birthday cake?
You are welcome to bring your own birthday cake and don’t forget the cutlery.
Where do we eat?
As part of your booking, you will have a 45-minute use of the Party Room for eating.
Does the Party Package include food and drinks?
We provide additional packages for food and beverages provided by our partners.
What games are included in the Party package?
Games with red, yellow swipers and Bumper Car.
Is the MC provided by Timezone?
In the Party Package includes a Party Host that will bring an exciting and FUN experience to your Party.
Is there an age limit for Timezone birthday parties?
The minimum age for a Party in Timezone is 5 years old.
Can I bring my own decorations?
Decoration will use the standard decoration from Timezone. Additional room decorations should be consulted with the Party Coordinator.
Can Timezone arrange party invitations?
Party invitations available! Download your digital birthday invitation to print at home.
Do we have to arrive earlier than our booking time?
We ask that you and your guests arrive 30 minutes before the start time of your Party. This will ensure that your Party experience starts on time and none of your guests miss out on any fun!
Do we need to stay with the party?
We ask that you organise a parent or care taker to be available for the duration of your party as a touch point for our hosts – this could be you, your partner, a family member, or friend (anyone attending the party to help supervise the kids).
What do you mean by care taker?
A care taker is a parent, guardian or adult responsible for supervising the party children and a touch point for Timezone. We recommend that care taker are present for the duration of your party. Care taker are there to ensure the kids are all in attendance during each activity, escort the kids to the bathroom and ensure they are behaving appropriately in the venue. If there is a problem the Party Host will inform the care taker, so it is necessary to remain in the venue to be able to supervise the party.
How long is a birthday party in Timezone?
If you choose the basic package, the Party will last about 2 hours and 15 minutes from start to finish.